Technical Support

SwiftStack is committed to providing a great product and service experience for our customers. As an essential part of this commitment, SwiftStack provides technical support to all customers with a valid subscription agreement, 9 hours a day, 5 days a week. SwiftStack also offers optional 24x7 support coverage, which provides emergency support assistance for critical issues during weekends and nights.

Supported Areas

Technical support is provided for the SwiftStack storage system software. Support is provided for the following areas:

  • Installation and configuration issues
  • Troubleshooting issues related to the usage of the SwiftStack storage system and SwiftStack management and monitoring
  • Assistance interpreting monitoring and alerts
  • Providing workarounds or resolutions for known problems
  • Answering general how-to questions, and providing pointers to documentation
  • Troubleshooting software packages in the SwiftStack storage system showing erratic or faulty behavior, independent of the user’s application code

Support Channels

Customers with a valid subscription agreement can report support issues to SwiftStack through the following official support channels:

Support Hours

SwiftStack provides support for all ticket priorities between between 8:00 a.m. – 5:00 p.m. Pacific Time, Mon-Fri, excluding US Holidays. For customers with the optional 24x7 support coverage, SwiftStack responds to Urgent Priority support tickets on a 24x7 basis.